Welcome to

Fulfilled by Flavourly

WE HELP SCALE YOUR DIRECT TO CONSUMER BUSINESS

Who is Fulfilled by Flavourly and how can we help?

Fulfilled by Flavourly (FBF) is the UK's only dedicated drinks fulfilment service with all processes dedicated to drinks delivery.

We are the fulfilment arm of Flavourly.com - one of the UK's leading direct to consumer beer retailers, with almost 500 000 customers and over 1 million shipments.

As part of our mission for making #greatdrinkshappen we have opened our infrastructure to drinks companies looking to scale their ecommerce businesses. We can also help with small pack B2B fulfilment.

“You focus on making and selling your amazing drinks and we will do the rest”

We're here to give you peace of mind, to help you grow your brand, reach more customers and take the stress out of the fulfilment of your direct to consumer orders.

Our Offer

Simple pricing structure

No management fees. No nasty surprises.

If you don't ship you don't pay

Supported IT integration

Help mitigate integration costs and lengthy development time - our team will support you.

Free Customer service

Your brand is safe in our hands; our highly experienced ecommerce service team can delight your customers.

Free e-commerce audit

Increase your sales with our experience in ecommerce.

Benefits of working with Fulfilled by Flavourly

Give your customers the best experience from day one.

Instant scalability (both up and down) depending on your needs or time of year

Opportunity cost - you can focus on sales and your customers while we take care of the rest.

Tap into the economies of scale. Use our buying power to make savings.

Remove huge capital expenditure and lease liabilities

Utilise our expertise on everything from stock management, to processes, packaging and more.

Don't take our word for it...

"Flavourly are the perfect partner to support Innis & Gunn and our drinkers as our online sales channel continues to grow. The last year has been phenomenal for our online shop, with sales up over 900% and we have invested in our e-commerce strategy to support this shopping trend and better serve our drinkers. Flavourly share the same passion for beer that we do and bring years of experience and expertise, which elevate both our service and offering."

Crawford Sinclair Commercial Director Innis & Gunn

"Partnering with Flavourly offers us the ability to focus on engaging with whisky fans and industry partners whilst having Flavourly focus on scalable and timely logistics. Our technical integration means that we are running an efficient and well-integrated platform that can take orders from our Caskshare platform directly into Flavourly's logistics capabilities."

David Nicol Founder of Caskshare

Meet the team

Stephanie Taylor

Development and Account Manager

Marc Dickson

Sales Executive

Download our information pack

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Speak to a fulfilment expert

Frequently asked questions

What type of companies do you work with?

What type of companies do you work with?

We are specialists in delivering drinks to consumers and would love to work with all drinks companies.

We are specialists in delivering drinks to consumers and would love to work with all drinks companies.

Why should I work with you over other fulfilment companies?

Why should I work with you over other fulfilment companies?

We offer an industry leading low damage rate - keeping your valuable customers happy.

As we run flavourly.com one of the UK's largest and fastest growing direct to consumer beer retailers, we believe we are uniquely positioned in all things drinks fulfilment. We have developed our warehouse, processes, technology, packaging, team and partners to specifically deliver high volumes of drinks orders to meet our clients SLA's.

We offer an industry leading low damage rate - keeping your valuable customers happy.

As we run flavourly.com one of the UK's largest and fastest growing direct to consumer beer retailers, we believe we are uniquely positioned in all things drinks fulfilment. We have developed our warehouse, processes, technology, packaging, team and partners to specifically deliver high volumes of drinks orders to meet our clients SLA's.

Can you support the fulfilment of merchandise too?

Can you support the fulfilment of merchandise too?

Yes, many of our partner brands offer their customers personalised glassware and branded clothing.

Yes, many of our partner brands offer their customers personalised glassware and branded clothing.

What packaging do you use?

What packaging do you use?

We work with our partners to provide the best packaging to suit their requirements, whether it is branded or not, our goal is to ensure the contents are delivered safely and securely.

We work with our partners to provide the best packaging to suit their requirements, whether it is branded or not, our goal is to ensure the contents are delivered safely and securely.

Do I have to use Flavourly customer service

Do I have to use Flavourly customer service

There is no requirement to use our Customer Services. We offer this as an added benefit to those businesses that may not be quite ready to have a dedicated service team.

There is no requirement to use our Customer Services. We offer this as an added benefit to those businesses that may not be quite ready to have a dedicated service team.

How much does it cost?

How much does it cost?

Our pricing is based on individual requirements, and we work with our partners to find the most cost-effective solution. Please contact us for further information.

Our pricing is based on individual requirements, and we work with our partners to find the most cost-effective solution. Please contact us for further information.

How do integrations with Fulfilled by Flavourly work?

How do integrations with Fulfilled by Flavourly work?

We provide API access to our order management system; allowing you to automatically pull in live stock levels and send orders directly from your website to us for fulfilment.

We provide API access to our order management system; allowing you to automatically pull in live stock levels and send orders directly from your website to us for fulfilment.

Where are you based?

Where are you based?

We operate two warehouses outside of Glasgow with our head office based in Edinburgh.

We operate two warehouses outside of Glasgow with our head office based in Edinburgh.

Is my customer aware of FBF's involvement?

Is my customer aware of FBF's involvement?

No, all customer touch points will be branded from you. Everything from courier tracking to customer support, your customer will not be aware of Fulfilled by Flavourly's involvement in the process.

No, all customer touch points will be branded from you. Everything from courier tracking to customer support, your customer will not be aware of Fulfilled by Flavourly's involvement in the process.