We collect information about when you register with us or place an order for products or services. In order to process your order and maintain our obligations we will collect personal information including your name, email address, shipping address, telephone number, username, password and credit card information. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
We will not keep your personal information for any purpose for longer than is strictly necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse pursuant to our terms and conditions.
We will retain your data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. In some instances, laws may require Flavourly to hold certain information for specific periods other than those listed above.
We collect information about you to process your order, manage your account and to keep you updated about other products and services we think may be of interest to you. This may include but is not limited to the following general purposes; products and services provisioning, billing, identification and authentication, services improvement, contact, research, and anonymous reporting.
We use your information collected from the website to personalise your repeat visits to our website. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
Flavourly will send you an email when you purchase a product or service on the Site and to keep you updated on your order’s progress. You may also receive an email from our courier partners when your parcel is out for delivery. Flavourly will send you service announcements on rare occasions when it is necessary to do so.
You may not opt-out of transactional and service-related communications, which are not promotional in nature.
As set out below under our legal basis for data processing, Flavourly uses your personal data for marketing purposes including using electronic marketing, email, SMS and postal mail to update you on the latest Flavourly offers. We understand not everyone may be interested in these communications and so you have the option to opt out or adjust your preferences from the point of becoming our customer.
Flavourly only aims to keep you informed about products and services which are of interest and relevance to you as an individual. You have the right to opt out of receiving promotional communications from the point of becoming a customer at any time, by:
Flavourly collects and uses customers’ personal data because is it necessary for:
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Flavourly, including:
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service as specified by law (currently £10).
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
The security of your personal information is important to us. When you enter sensitive information (such as credit card information) for registration Flavourly encrypts that information using secure socket layer technology (SSL). Flavourly follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Flavourly receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Flavourly strives to use commercially acceptable means to protect your personal information, Flavourly cannot guarantee its absolute security.
In addition to this, Flavourly conducts regular cyber security assessments of all service providers who may handle your personal data and has set out internal policies regarding our data security approach and training for employees. If you have any questions about security on Flavourly’s website, you can email Flavourly at firstname.lastname@example.org.
Flavourly will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Flavourly asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session. In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Flavourly and more generally:
Our Site contains links to other websites. This Policy only applies to this Site so when you visit other websites from here you should read their own privacy policies.